Frequently Asked Questions
Everything you need to know about your Waterdrop experience, from shipping to hydration tips.
What exactly is a Waterdrop and how do I use it?
A Waterdrop is a small, sugar-free cube made from real fruit and plant extracts. Simply drop one cube into 15-20 oz of still or sparkling water, wait for it to dissolve, and enjoy a refreshing, vitamin-enriched drink.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-5 business days within the continental US. Once your order is processed, you will receive a confirmation email containing a tracking link to monitor your delivery in real-time.
Are your products suitable for diabetics or those on a keto diet?
Yes. Our Microdrinks are completely sugar-free and contain less than 5 calories per serving, making them an excellent choice for diabetics, keto enthusiasts, and health-conscious individuals.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on opened food items. However, if your order arrived damaged or if you received the wrong flavor, please contact our support team within 14 days for a replacement or refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna for eligible orders.
Are the drink cubes and packaging eco-friendly?
Sustainability is at our core. Each Waterdrop saves up to 98% of plastic compared to traditional bottled drinks. Our individual wrappers are recyclable, and we offer a range of reusable glass and steel bottles to help reduce single-use waste.